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1. What services does Villa Check In offer?

   - Villa Check In provides comprehensive guest registration solutions for short-term rental owners in Spain. Services include digital certificates, SES Hospedajes registration, and a fully managed guest registration service. We can also secure Modelo 400's and VV Licenses (Canaries only).

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2. What is the pricing for your services?

   - Digital certificates cost €100 and expire after one year. SES registration is €45 per property, excluding 7% IGIC. The booking charges are:
     - 1/2 bedrooms: €15.00 per arrival/booking
     - 3/4 bedrooms: €18.00 per arrival/booking
     - 5+ bedrooms: €20.00 per arrival/booking

     - We also offer bulk discounts to Property Managers with 10+ properties

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3. What makes Villa Check In unique compared to competitors?

   - Villa Check In is the only provider offering a fully managed guest registration service in Spain, unlike competitors who offer self-service apps.

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4. How can I contact Villa Check In?

   - You can reach us via telephone at +34 711 013 086 or +44 7740 282182, WhatsApp at +34 711 013 086, or email at info@villacheckin.com.

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5. Where are Villa Check In's offices located?

   - Our offices are located in Lanzarote (Playa Blanca) and Fuerteventura (Corralejo).

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6. What is the SES Hospedajes system, and why is it important?

   - From December 2nd 2024, all holiday rental property owners in Spain must register with the SES Hospedajes system to comply with Spanish law. Villa Check In can manage this process for you, ensuring seamless compliance.

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7. What happens if my property is currently registered with the Guardia Civil?

   - From December 2nd 2024, the Guardia Civil and National Police registration systems are non-compliant. These systems do not offer a transfer service, so you will need to start from scratch. Villa Check In can assist with this process.

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8. How does the guest registration process work with Villa Check In?

   - Guests can easily check in through our portal, where they can view booking details and complete registration. We handle the secure transmission of guest details to the SES system within 24 hours of their arrival.

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9. What should I do if I find the registration process complex?

   - Villa Check In offers a complete managed service, including property registration with the SES system, allowing you to focus on property management and guest enjoyment.

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10. How does Villa Check In ensure compliance with Spanish rental laws?

    - We continuously monitor changes in Spanish rental laws and regulations to adapt our services quickly, ensuring compliance for our clients.

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11. What automation tools does Villa Check In use to enhance customer support?

    - We utilize our own platform, Google Workspace, HubSpot, Trello, Mailchimp, and the SES Hospedajes platform for efficient customer support and service automation.

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12. What are Villa Check In's future plans for expansion?

    - We aim to expand operations to all Spanish regions by 2025 and are considering future expansion to other countries with similar property registration requirements.

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13. How can I learn more about Villa Check In's services?

    - For more information, please Contact Us or join the SES Hospedajes Facebook group.